How to place your order
Order on-line and you will receive confirmation by e-mail or fax within 1 hour
of placing your order, or within 7 business days for regular mail. You can also
order via the telephone during regular business hours by calling our toll-free
number 1-866-SOFAWEB (763-2932)
SofaWeb accepts Visa, Mastercard, money order, certified check, and wire transfer.
SofaWeb requires a 50% deposit at the time you place your order, with the balance
due 24 hours prior to shipping from our factory.
Regular manufacturing time will run between 4-6 weeks. These are only guidelines
and cannot be guaranteed by SofaWeb. If your order is going to be delayed, we
will advise you within 4 weeks from the date your order was placed.
Tracking your order
All orders can be tracked from the day you place the order until the day it
arrives at your door by calling SofaWeb toll free at 1-866-SOFAWEB (763-2932),
or by emailing us at firstname.lastname@example.org
All merchandise is manufactured to fit through standard door sizes. If the
merchandise does not fit through a door opening, SofaWeb.com Inc. will not be
responsible, and will subsequently void the 30 day money back guarantee.
Orders cannot be returned as a result of the customer’s miscalculation
of the furniture size, room, door or architectural
dimensions. Any calculation errors are the
sole responsibility of the consumer and
will void the 30 day money back guarantee.
Please measure accurately.
Once you have signed for your shipment
as received in good condition, Sofaweb.com
will not be responsible for any damage or
defect unless noted on the delivery receipt
at the time of delivery.
There are no exceptions to the above.
White Glove Delivery
At NO extra charge SofaWeb will deliver your order directly into your home.
Unlike other on-line furniture retailers, SOFAWEB.COM will not drop your merchandise
off at the foot of your driveway. We will send a crew of two (2) professional
delivery personnel to move the merchandise directly into your home.
All at NO extra charge to our clients!
Notification of delivery
Customers will be contacted by our home delivery terminal to schedule delivery.
Please ensure someone is available to receive the merchandise at that time or
you may be subject to additional charges by the delivery company.
Money back guarantee
If for any reason you are unhappy with your selection, simply put the merchandise
in its original packaging and ship it back to us. SofaWeb will refund 100% of
the purchase price less the original delivery, reshipment charge, repackaging
costs, administration fee, a 35% restocking fee, and any credit card surcharges
if applicable. If the item is not returned in the original condition in which
it left our manufacturing facility, additional repair charges may apply. The 30
day money back guarantee is effective from the date the merchandise ships from
Once the returned merchandise has passed inspection by our quality control
department, your account will be credited immediately.
Cancellations will be accepted within 24 hours following confirmation of your
order. Please note you will be subject to
a 3.5% Credit Card surcharge fee on your
deposit, as well as a $150.00 Administration
fee. Once the manufacturing of your furniture
has begun, we will be unable to cancel any
The 30 day money back guarantee applies
only to merchandise displayed at www.sofaweb.com.
Any custom changes or special orders from
other websites, catalogues or other forms
of media are final sale. Additionally, any
custom changes made to any merchandise will
void the 30 day money back guarantee.